Company Policies

Cancellation Policies

1. Service requests that have been scheduled can be cancelled at any time without any financial penalty unless a deposit was given for a “Special Order” such as a factory orders which are considered non returnable by the supplier. (See item 4 special orders)
2. Service Maintenance Agreements are automatically renewable annually, but may be terminated by either party on the anniversary of the effective date by either party giving no less than thirty (30) days written notice of intention to terminate. Neither party shall be liable in any manner whatsoever to the other on account of such termination.
3. Installations for HVAC equipment or accessories can be cancelled up to 48-hours by the purchaser in advance without and financial penalty, unless there were any “Special Orders” for equipment, parts or material or any municipal/county permits that have already been obtained. Installations for HVAC equipment or accessories that are cancelled within the 48-hour window are subject to a restocking fee of 5% of the full selling cost. Any equipment and parts are ordered, picked up or delivered to our location and must be returned to the distributor which cause a financial burden of expenses and are subject to a restocking fee. Any equipment, accessories or parts that are considered “Special Order” such as any factory orders which are considered non returnable by the supplier. (See item 4 special orders)
4. “SPECIAL ORDERS” of any equipment, parts or accessories that are ordered under the pretense of a “special order” are considered non returnable from the supplier. Service requests or installations that required the “special orders” to facilitate the repair or replacement of HVAC equipment will be deducted from the initial deposit, and monies if any that are left over will be returned to the purchaser. Any “special orders” for equipment, parts or accessories are not eligible for consumer financing and must be paid outright by the purchaser.
5. Municipal, county or local PERMITS that have already been procured for the installations HVAC equipment, accessories or service request shall be deducted from any monies paid as a deposit prior to issuing any refunds. If the purchaser chose to finance the entire installation and decided to cancel, then this contractor shall invoice the purchaser for the cost of the permits.

Refund Policies

1. Any monies due to the purchaser which are considered to be refundable can take up to 7-10 business days to process less any restocking fee(s) or the cost of any permits that have been obtained.
2. Personal and company checks that are considered to be refundable must clear all banking institution prior to issuing a full or partial refund.
3. Refunds will be issued to the purchaser in the same manner or method they were issued. Cash or Checks will be issued as a company check. Credit card charges will be charged back to the issuing credit card.

B&B Credit Policy

Those not making payments within seven (7) days are in default.

Should a customer default:

1. The parts and material shall remain the property of B&B until paid in full.
2. The customer shall pay B&B a $35.00 service and processing fee
3. The customer agrees to pay B&B full legal interest and expense of collection including attorney fees.
4. Checks returned by your bank for any reason will be subject to a $35.00 processing fee. In addition, the Maker or Drawer may be liable, under Section 3-512 of the Commercial Law Article, for an amount up to two times the amount of the check or instrument but not more than $1,000.00 and/or prosecuted under the Maryland Criminal Code. (Article 27, Sections 140 through 144)

B&B Warranties for Service Work

All parts as recorded on your invoice are warrantied for a period of 30 days or in accordance with the manufacturer’s specific warranty.

Warranties are limited to those repair parts installed by a B&B technician. If, within thirty (30) days of installation of said part, it fails due defective materials or workmanship, B&B will repair or replace said part at no cost for material or labor.

Implied warranties, including the implied warranty of workmanlike construction, the implied warranty of habitability and the implied warranty of fitness for particular use are hereby excluded and shall not apply to the prevention of mold, microbial mater or fungal growth.

B&B Warranties for New or Replacement Air Conditioning & Heating Equipment & Accessories

All parts and materials used during the installation of the new equipment & add on accessories (Humidifier, Air Cleaner, UV Light, Water Heaters) shall be covered by a minimum one (1) year full material and labor warranty.

This contractor shall unconditionally guarantee materials/parts and labor for one (1) year unless noted on the face of the invoice. Extended labor warranties must be documented on the face of the invoice.

B&B Disclaimers

1. We DO NOT and CANNOT make any guarantees or representations as to health aspects of your indoor coil assembly. Our coil cleaning procedure, (if the indoor coil assembly is accessible) merely relates to optimizing mechanical efficiency of the systems operation. Biological growth can start in as little as 6 to 48 hours after cleaning. Should biological growth of any kind be a health issue, the customer should inquire about devices such as UV Lights and air cleaning technology to help reduce future build up.
2. Your indoor coil should have an access door so that our technicians can visually inspect its condition during your maintenance inspection. If your indoor coil assembly does not, we can provide a free estimate to make an access door. Although we can clean your indoor coil assembly to maintain efficiency, our technicians are not qualified to make health-related determinations.
3. Whether or not you experience mold growth depends largely on how you manage and maintain your home or building. Our responsibility as an HVAC contractor must be limited to things we can control. B&B makes no warranty or representation of any kind, express or implied, regarding the presence or effect of microbial mater on or in proximity to the property. B&B assumes no responsibility for any damages caused by microbial mater, fungus or similar condition of growth on property, including, without limitation, property damage, personal injury, loss of income, emotional distress, death, loss of use, loss of value, adverse health effects or any other effects.
4. Air conditioning and humidifier condensate over time mixed with biomatter can cause blockages in the condensate drain lines. It is strongly recommended that condensate lines should be blown out using high pressure gases during the spring and fall maintenance. This will help prevent unnecessary water damages resulting in a homeowners claim. B&B WILL NOT and CANNOT be held responsible for any water damages resulting from a clogged drainage system. Please inquire with our service technicians on devices that can be added to your equipment and will shut off the system to prevent costly water damages in the future, especially if your indoor equipment is in a finished area or any attic installation.