FAQ

B&B Faq

frequently asked questions

FREQUENTLY ASKED QUESTIONS HVAC Services in MD, DC, and VA

Why Choose B&B?

B&B has been offering quality service & installations in the DMV since 1957. After 60+ years we have seen it all & done it all… (Well most of it anyway). Our technicians have the expertise to handle all you home comfort needs. Our very own B&B Institute of Advanced Technology ensures our technicians are up-to-date on the latest technologies as well as being educated on older systems too. B&B also watches out for you and your home with many accessories to keep you safe, prevent damage to your home, and ensure you are informed of all the latest and greatest technologies available to keep you safe and comfortable.

What is B&B’s Service Area?

B&B Air Conditioning and Heating Service Company serves customers throughout the greater Maryland, Washington, DC and Northern Virginia area. Our seven service locations are convenient located to deploy service trucks to your door. To find out if we offer service to your area, simply enter your zip code in the search field below.

Where are B&B offices and service center located?

B&B Air Conditioning and Heating Service Company has seven convenient service centers throughout the greater Baltimore and DC metro areas.

What are B&B's business hours?

Our corporate headquarters and seven service areas located throughout the DMV are open Monday through Friday from 8AM to 5PM and Saturdays from 8AM to 1PM, for Emergency Service after hours, we are available every day of the year, 24/7.

Regular and after-hours Emergency service and support call your local service center, simply find your local provider by searching your local zip code below.

B&B BUSINESS HOURS

Regular operating hours are:

MONDAY8:00AM – 5:00PM
TUESDAY8:00AM – 5:00PM
WEDNESDAY8:00AM – 5:00PM
THURSDAY8:00AM – 5:00PM
FRIDAY8:00AM – 5:00PM
SATURDAY8:00AM – 1:00PM

CLOSED HOLIDAYS
EMERGENCY SERVICE – 24/7, 365 days of the year.

Does B&B offer Financing Options?

For your convenience, B&B has arranged for flexible HVAC financing options provided Service Finance Company LLC. To learn more about financing eligibility and options, visit Service Finance Company’s website for details, and apply for HVAC financing by clicking here.

All credit terms and conditions are subject to approval terms and conditions, financing is solely supplied by Service Finance Company, LLC.

What forms of payment does B&B accept?

B&B Air Conditioning and Heating Service Company offers a wide variety of ways to pay for your next heating and ac system repair or replacement. Payment options include Visa, Master Card, Discover, Personal Check, Cash Payments, and Financing programs as supplied by Service Finance Company LLC. To apply for HVAC financing by clicking here.

When should I service my HVAC system?

Ideally regular seasonal maintenance checks and system tune-ups should be performed twice per year, once before the cooling season and again before the start of the heating season. Air filters should be changed monthly. To maximize savings, be sure to ask about our annual Maintenance Plans.

Beat the pre-season rush and call early to schedule. CALL NOW

Why should I service my HVAC system?

Preventive Maintenance can extend the life and efficiency of your HVAC and comfort system equipment. With regular inspections and tune-ups, small problems can be detected and corrected before a major system failure occurs. Learn about our cost saving Maintenance Plans.

Why is it better to work with a HVAC company that sells more than a few brands?

No one manufacturer makes the ideal system for every home and that’s why we offer a wide and varied selection of heating, cooling, and comfort system brands. When you work with B&B, you’ll get the best selection of HVAC products and services, and you’ll never have to choose from just one option!

Bottomline, B&B gives the best service, selection, and expertise!

What brands does B&B install, service, and repair?

B&B services, repairs, and installs all major makes and models of HVAC and Home Comfort equipment. Let’s us prescribe the perfect system for your budget and needs. Schedule a Consult

Why should I have a Backup Generator?

Ever sat at home in the dark, with no power, no heat or air conditioning, wondering when the Electric Company would show up to restore power? Worry about food spoilage due to no power? A backup generator can remove all these worries. We can size a backup generator to power your whole home or only what you deem necessary during a power outage. No worries or being at the mercy of the Electric Company.

What is an Energy Star rating and why is it important?

As much as half of the energy a home uses results from heating and cooling systems. So it makes good sense to really understand what you’re investing in when you purchase a new or replacement HVAC system – including anything to do with heating, air condition, ventilation, or air quality. Not only important to the comfort of your home, they also impact your spending in the form of utility bills and maintenance costs.

Learn more about Energy Star ratings and why they are important by click here.

Is B&B a License Contractor?

B&B is a license, insured and certified HVAC company. Our professional licenses include:

B&B AIR CONDITIONING AND HEATING SERVICE CO, INC.

  • MD HVACR CONTRACTORS #01-2554
  • MD MASTER ELECTRICIAN QUALIFIED AGENT #3829
  • WSSD MASTER GASFITTER LIC#20152
  • MD MASTER NATURAL GASFITTER #64651
  • DC ELECTRICAL CONTRACTOR#ECC726
  • DC PLUMBER/GASFITTER CONTRACTOR #PCC1103
  • DC MASTER PLUMBER/GASFITTER#DPM1103
  • DC MASTER ELECTRICIAN #DM560
  • VA STATE LIC#2706020601A
  • VA MASTER TRADESMAN #271000731
  • AA CO MECHANICAL #01-00749
  • AA CO ELECTRICAL #B5-02247
  • WSSD MASTER PLUMBER LIC#00412

What does SEER mean?

Seasonal Energy Efficiency Ratio (SEER) rating of a unit is the cooling output during a typical cooling-season divided by the total electric energy input during the same period. The higher the unit’s SEER rating the more energy efficient it is. Just remember that SEER is seasonal, so it has no effect on energy savings during the heating season. The heating performance of your HVAC system is just as important as the cooling performance.

Why shouldn't I use "a guy in a truck" contractor?

Is he licensed, bonded, & insured? Will or can he pull a permit? Can he respond promptly to a service call or warranty call if he installed a new system. Legitimate contractors will always have their truck lettered, what better way to advertise than a rolling billboard. Most “a guy in a truck” won’t letter their vehicles so local code authorities aren’t aware they are even on a job. Be diligent in you selection of contractors, after all you are building a relationship for many years to come servicing your home comfort needs.

Why should I ask if a HVAC contract is licensed and insured?

This one is easy. No license is he qualified? Plus no license no permits! Not insured, if something goes wrong, damage to your home or he gets injured in your home, who will correct the problem or pay the medical bills?

How do I know if my installer is doing a safe and proper job?

Trust us on this one … go with the company who is properly licensed, insured, and background checked. Go with the company who extensively trains and certifies their technicians. Go with the company who can provide you with round-the-clock customer service response 24/7/365. Go with a company that has been in business for decades and has a stellar reputation for service and customer satisfaction since 1957. Why, because there’s a reason, actually several, why they’ve been in business all these years and have 7 locations to server you throughout the DMV. AND there’s a reason that they aren’t bias and offer you the run of brands, providing service, maintenance, repairs, and installations for virtually any brand you could want.

Bottomline … Hire B&B and you NEVER have to ask this questions.

What's the best system for my home?

That’s the perfect question for a home owner shopping for a new HVAC to ask! And it isn’t an easy one for you to answer on your own either. With a plethora of system options available today and unique home environments, it’s important to work with a certified expert who is specially training in heating and cooling systems for homes to help you assess your needs, determine your budget and install the best system for your dollar, comfort and environmental impact too.

When you’re shopping for a new home heating and ac system, B&B offers FREE in home consultations. Simply call us at 3010-881-2700 now to schedule a no hassle, informationally jam-packed consult right in the convenience of your own home. We’ll tell you about the life expectancy of your current system, brief you on the latest technologies for home, discuss client control and energy efficiency features, share what systems will help you keep utilities bills under control, outline the benefits of a large selection of HVAC brands, provide money saving insights into warrantees, rebates and tax incentives, and so much more! So what do you have to lose? Nothing, so schedule a consult with B&B right now!

SCHEDULE A FREE, NO OBLIGATION HVAC ESTMATE NOW

How much does an AC replacement system cost?

Good question, but difficult to answer without an in home consultation. Many sizes, various features across manufacturers, and a variety of efficiency levels all determine installed price. We don’t want to under sell or over sell depending on your home and the features you desire

How much does a heat pump or furnace replacement system cost?

Good question, but difficult to answer without an in home consultation. Many sizes, various features across manufacturers, and a variety of efficiency levels all determine installed price. We don’t want to under sell or over sell depending on your home and the features you desire

What are the benefits of indoor air cleaners?

According to the EPA indoor air can be 2-5 times more polluted than the outdoor air. While standard disposable air filters work they only trap the largest particles in the air and allow anything smaller than 10-20 microns to pass through. (As a reference human hair is about 100 microns across.) A media air cleaner will trap 99% of 6 micron particles (pollen) and about 65% of 1 micron particles.

Why the cheaper HVAC guy isn't always your wisest choice.

The rule is simple here. Cheaper isn’t always better. Especially when it comes to the health and safety of your family. Using fly-by-night HVAC guys, who are often unlicensed (for a reason) and uninsured is a sure fire way to put you, your family and valuable home at risk of a whole host of dangerous problems. We understand that it feels good to save money, we respect that desire. We along with state licensing boards, consumer protection agencies, and HVAC manufacturers just thinks its better to work with legitimate contractors who can provide service through properly trained, certified, licensed, insured, background checked contractors for a whole host of reasons why. Here are a few things you risk when hiring a guy and a truck contractor off the streets of the DMV.

5 ALL TOO COMMON RISKS CONSUMERS DON’T CONSIDER WHEN HIRING UNDER THE TABLE CONTACTORS

NO BACKGROUND CHECK: Providing access to potentially dangerous individuals or record of criminal activities that could put your safety at serious risk of theft or crime.

NO RECOURSE: If they are not licensed and insured or a formalized business, then good luck going after them for damages, liabilities, warrantees and guarantees. Remember, HVAC manufacturer warrantees won’t be honored/don’t apply if you don’t follow their rules for using properly certified/licensed professionals to install their products. Just think of the money wasted if you have a problem and the manufacturer won’t honor a faulty or improperly installed or maintained product.

NO INSURANCE: No professional liability insurance, no personal protection, or job site insurance …. Eeek! If an uninsured worker is injured on your property, you pay … or at least your insurance does. Now if that doesn’t scare you into using an honest professional, we don’t know what will!

NO INSURANCE: No professional liability insurance, no personal protection, or job site insurance …. Eeek! If an uninsured worker is injured on your property, you pay … or at least your insurance does. Now if that doesn’t scare you into using an honest professional, we don’t know what will!

NO CERTIFIED TRAINING: Uh, who is going to certify that guy in a truck knows what he’s doing? Answer: NO ONE! So go ahead and hire them and then sit there worrying about things like deadly C02 poisoning if they haven’t been trained to properly ventilate an HVAC system. Think we sound overly dramatic? Think again. Alas, deadly C02 poisoning or a potential gas furnace explosion from improperly installed or poorly maintained HVAC systems is all too common these days and one cause is unqualified people working on heating systems. Sure we may sound like that overly dramatic friend of yours, but on this one we’re not. You need to trust us, we’ve seen some pretty hair raising dangers and hack jobs courtesy of many a guy in a truck driving around MD/DC/VA these days. Don’t believe us? Check out this exciting gallery of hack work we’ve been called in to fix over the years!

NO PARTS & LABOR GUARANTEE: Fly by night contractors don’t offer parts and labor guarantees. Legitimate HVAC contractors like B&B Air Conditioning and Heating Service Company have established relationships with all the major industry suppliers/manufacturers to ensure that we deliver first class parts and proper installations for every job we perform and we back it up with more than just mere lip service and assurances.

Is there a charge for a B&B HVAC technician to come out to my house?-

Typically, the answer is yes, unless … you are shopping a system replacement.

Like other HVAC services, B&B charges a diagnostic fee to dispatch a technician to your home, and this fee can often be applied towards the price of a purchase on installations if replacement is needed. To get the most bang for your buck, be sure to also ask about the latest Sales Promotions, Rebates and other special offers.

Full system replacements/installations consultations/estimates are always free charge and can be scheduled by calling us at the location nearest you

We also offer FREE second opinions, learn more.

B&B AIR CONDITIONING & HEATING SERVICE CO, INC.

HVAC and Comfort Systems Service, Repair and Replacement for
Residentials and Commercial Customers in Maryland, Washington,
DC, and Northern Virginia.

7 B&B LOCATIONS


Rockville, MD
Headquarters

12324 Wilkins Avenue
Rockville, Maryland 20852-1828
Phone: 301.881.2700


Columbia/Elkridge, MD
Branch Office

6725 Santa Barbara Court
Suite 101
Elkridge, Maryland 21705-5852
Phone: 410.997.2700


Frederick, MD
Branch Office

183 East South Street
Frederick, Maryland 21701-5651
Phone: 301.662.0611


Fairfax, VA
Branch Office

2816 Dorr Avenue
Fairfax, Virginia 22031-4399
Phone: 703.560.9444

Annapolis/Millersville, MD
Branch Office

1526 Jabez Run
Millersville Maryland 21108-2001
Phone: 410.266.7900

Gaithersburg, MD
Branch Office

7921 Queenair Drive
Suite 106
Gaithersburg, Maryland 20879-4153
Phone: 301.330.0040

Sterling, VA
Branch Office

22570 Glenn Drive
Suite 7
Sterling, Virginia 20164-4490
Phone: 703.450.2000